Ticket PlusTicketplus
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For a period from September 28 to 29, some users could see another user's information, such as name, contact, address and the last 4 card digits, on certain screens.
This incident was imported from a dataset that compiles public announcements, and we are still checking it against the sources. Counts and causes will be updated after the check. Sources are in Japanese.
- Cause
- Sent to the wrong person
- Occurred
- 2026-09-28 – 2026-09-29
- Sector
- Media & publishing
- Operational impact
- None
Data involved
| Data | Status | Count | Group | Evidence |
|---|---|---|---|---|
| Name | Was publicly accessible | Not disclosed | 特定案件のチケット申込・購入手続き画面 | Source(opens in a new tab) |
| Email address | Was publicly accessible | Not disclosed | 特定案件のチケット申込・購入手続き画面 | Source(opens in a new tab) |
| Email address | Was publicly accessible | Not disclosed | 利用ガイドからMYページへの画面遷移 | Source(opens in a new tab) |
| Postal address | Was publicly accessible | Not disclosed | 特定案件のチケット申込・購入手続き画面 | Source(opens in a new tab) |
| Phone number | Was publicly accessible | Not disclosed | 特定案件のチケット申込・購入手続き画面 | Source(opens in a new tab) |
| Payment details | Was publicly accessible | Not disclosed | 特定案件のチケット申込・購入手続き画面 | Source(opens in a new tab) |
| User or member ID | Was publicly accessible | Not disclosed | 利用ガイドからMYページへの画面遷移 | Source(opens in a new tab) |
Counts are the figures the organization announced. Because the same person may be counted more than once, we do not add the rows together.
What users should do
- Check your card statements
- Watch for emails and texts pretending to be the company
General steps based on the type of data involved. Check the organization’s notice or help line to see whether you are affected.